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Give your business plus points using your company phone

Thursday, November 17, 2011

A normal day in the office involves communication, in one way or another. And in today’s business world, the Internet is the backbone of most communication methods, even of calls and faxes. That is why it is important to have the best phone system that can help you achieve more. VoIP marries the Internet with the reliable features of a business telephone, aiming to provide seamless communication networks to companies and offices.

Let’s take a look at some practical aspects of using a company phone to enhance your business communications and in turn, increase profit:

· Auto-attendant. As long as you have a friendly and professional welcome greeting, your auto-attendant will work wonders for you and your business. Choose a greeting that clearly communicates what you want to.

· Voicemail. You can’t stop customers from calling your office after business hours. While it would be impractical to receive all calls 24/7, you can somehow welcome them by routing callers to your voicemail inbox. In this sense, you can still reach out to people by enabling them to send you a message. Just make sure that you check your voicemail inbox and return the calls. If you fail to call back voicemail senders, your intention to reach out will boomerang and may even cause you to lose customers.

· Toll free number. Perhaps one of the biggest reach-out tools a company may have, a toll free number increases the number of calls a business can receive. Because calling it is free, more people will be encouraged to inquire and later on avail of products or services. However, without an auto-attendant and an intelligent call routing method, you will end up with customers waiting on the line for long periods of time, eventually walking away from you and your business. Make sure that your phone system can handle high call volumes on your toll free number.

Posted by RingCentral 


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