Having a toll free number can be a great way to show your commitment to customer service and provide an easy way for people to contact you. Yet you might not have the infrastructure for a call center to answer those questions.
What you need is a toll free number that can forward to your cell phone. That way, your small business looks established and trustworthy and you can solve any problems before they grow. And, you can set up answering rules so that calls from the toll free number can go straight to voice mail after work hours.
RingCentral lets you get an inexpensive toll free number and forward it to any phone that's convenient. So you'll never miss an important call from your customers again.Labels: Toll Free Number
Posted by RingCentral
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When employees are scattered across the zip code, state, country, or globe, it can be difficult to appear as a cohesive unit. When you have one central phone system, this can help create a virtual office cohesiveness. Employees can call each other with an extension and keep in touch for collaborative projects.
With telecommuting becoming so common, you can draw talent from anywhere. Yet distance can make the company look disjointed. Use a phone system like the one provided by RingCentral to create a cohesive business unit, even without a brick-and-mortar office. Labels: IP Phone, Phone System
Posted by RingCentral
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With calls being transferred to different departments, customers requesting to be called back, and other calls that can accidentally slip through the cracks, a call log system can be helpful. This way, if a call is lost, you know where to call back. You know the average time customer service spends on a call and on average how many times customers need assistance. The possibilities are numerous and intriguing.
Recording call information like this offers accountability and versatility, which are vital elements for business. It will improve reporting and let you in turn optimize your business to reflect this information. If you are looking for accountability through call logs, look no further than the virtual PBX services provided by RingCentral.Labels: Phone System, Small Business
Posted by RingCentral
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You may want all office calls to come in on a central line before being sent out the right person. This is a way for the company to stay organized and seem professional to callers. However, this can be an expensive system to build and set up with the phone company.
Fortunately, there is an alternative. Consider getting a virtual PBX system. This system uses the Internet and software to provide the same service the phone company once did. Best of all, this can be had for a much lower rate, saving you money and time without costing you anything in terms of features and performance.
RingCentral offers virtual PBX using a PBX phone software. There's no installation. You can use your current phones and access the control panel through your computer. Change settings with the click of a mouse.
This is the future of phones!Labels: Small Business
Posted by RingCentral
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Since its inception, VoIP has been hailed for its possibility and criticized for its drawbacks. After honing the technology, it now has solved former issues and maximized the benefits. So you get the same great quality and you get extra features like a local number of your choice and inexpensive calling rates. VoIP lets you forward calls, have answering rules, and get texts alerting you of incoming calls and voice mail messages. It is easy to install, since it doesn't require the same equipment as analog. And you can have the professional business impression you want even if your company is still small. Take a look at RingCentral and explore the benefits of VoIP. Labels: Digital VoIP
Posted by RingCentral
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If you go into any store selling telecommunications equipment, you will quickly notice a difference between personal phones and business phones. Personal phones are smaller with fewer buttons. Personal cell phones focus on other elements such as music or a camera.
Business phones on the other hand, need to do a lot. They need to conference, transfer calls, and store large amounts of voice mail. Business cell phones need to be able to access email. But what if you have a home office? You might not have access to an expensive office phone. That doesn't mean you can't have all the features. You just need to carefully pick your service provider.
With a service like RingCentral, the features don't have to be build into the phone. You can forward calls, get caller ID, and change your voice mail message easily and set it all up online. This way, you can get all the business features without a super pricey office phone. You can answer calls on whatever phone strikes your fancy.Labels: Small Business
Posted by RingCentral
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Every business wants to cut costs and the phone service is a great place to start. You can get the same thing for less by using VoIP. That includes all the same business features and then additional features you can't get with a traditional phone. Get local numbers everywhere you do business or set up answering rules so you get office calls on your cell phone when you aren't at your desk.
This is a cheap business phone option without sounding cheap. You'll still have the same professional voice quality and can still have the automated answering system you and your customers are used to. So really, there's no downside. It's convenient and leaves more money for other business projects. What do you want to do with the savings?Labels: Phone System, Small Business
Posted by RingCentral
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If you haven't tried IP phone service in a while, it might be time to come back. You no longer have suboptimal sound quality. In fact, the only reason others may notice you're not on an analog connection is that it sounds better. Plus, getting phone service through your Internet connection can be cheaper and more convenient. Check out some of the pricing plans.
And these plans include special features, such as call forwarding and call answering rules. If you don't need these features now, that's not a problem, because you can easily set them up later with the press of a few buttons. Change your hold music, access voice mail remotely, or answer your office phone via your cell phone. With VoIP, it's all possible and easy to do.
Your business can trust an IP phone service for all of its telecommunications needs.Labels: IP Phone
Posted by RingCentral
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If you are moving out of your home office to a corporate location or moving your growing business to a larger space, you'll spend some time in transition. Everything needs to be moved over and you need to make sure you don't lose anything along the way. Most importantly, customers need to be able to find you and reach you if needed. Using virtual PBX for your new office phone line can help.
Old numbers can be forwarded and setup can be faster than installing the traditional phone line infrastructure. You can minimize the downtime and put customers in touch with your employees with the services provided by RingCentral. This way you won't be missing anything after your move, including your customer base.Labels: Phone System, Small Business
Posted by RingCentral
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