Have you ever wanted to remember who called yesterday and what they said? Do you worry that you didn't write down those requests when the client called yesterday? By implementing a call recording system, you will know that you aren't missing a step.
Capture all the important information and keep it for future reference. You won't have to take notes be able to go back through your conversations to pick out important details. You can access this information via your phone or online, making it convenient.Labels: Phone System, Small Business
Posted by RingCentral
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Keeping overhead costs down is often a priority for a small business. One way to do this is to shy away from the traditional setup of one office location that all employees must come to each day. By allowing telecommuting flexibility, you can cut down on costs and attract self-motivated employees.
In order to make such a system work, you need to find a way to manage these virtual offices. Your business still needs to have a cohesive appearance to attract clients and customers. And, communication is key. Your employees need to be able to interact and share information just like they were in the same building so that you have an effective business setup.
RingCentral can help in managing virtual offices. One central business phone system will offer that cohesive feel that makes your business seem well established. Local extensions can be assigned to any phones, letting customers easily reach different departments and makes it easy for employees to call one another. And the ability to check voicemail from anywhere means that no call will fall through the cracks.Labels: Small Business, Virtual Office
Posted by RingCentral
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Not only can you get message alerts, as mentioned in the last post, but RingCentral lets you completely control your message service options. Access your voice mail or company voice mail remotely. Listen to messages through the computer via email if you are away from a phone. Sort through calls and add numbers to your address book with just a few clicks. Save messages online for up to 30 days for easy access.
No matter what you need, the Call Controller lets you customize the business message service. This way, you can store and access messages as needed, letting you do business more efficiently.Labels: Phone System, Small Business
Posted by RingCentral
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You might not be near your phone or your phone may be off for one reason or another. But that doesn't mean that you won't get calls and some of these calls may be urgent. Don't miss messages. With voice mail message alerts, through RingCentral, you can know exactly who called or sent a fax.
Know when someone leaves a message for your business, even if they don't call your phone directly. You can be alerted of calls and voice mail through your computer or as a text to your cell phone. So even if you are away from the office, you don't have to be out of the loop at work.Labels: Phone System, Small Business
Posted by RingCentral
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As has been mentioned on this blog before, the fax is a bit of a relic. But that doesn't mean it can't be updated and streamlined to fit in with your current business telecommunications. This ability to merge modes of communication in one easy to manage format is one of the reasons RingCentral is so useful. All information, from fax numbers to email addresses can be accessed from one control panel, making storage and access of info easy to do from anywhere.
Electronic fax number storage means never having to hunt through business cards to find the right number. And the Internet fax feature means you don't have to deal with a fax machine and wonder if the documents were received. Having all the information you need available when you need it in an easy electronic format helps to streamline and organize your office.Labels: Fax Service
Posted by RingCentral
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Having an auto attendant can make any small business more able to handle incoming calls without having a full time receptionist. It can give small organizations the ability to look bigger and more professional and free up time by transferring calls to the right person so they can be dealt with in a timely manner. However, an auto attendant can also be a nuisance if it is not able to direct customers where their calls need to go. There are some dos and don'ts for setting up and managing an auto attendant that can help your company use the system to its full advantage:
- Do change the message on the auto attendant if the office is closed for longer than a weekend.
- Don't just record the message once and post it without first carefully scripting what it will say.
- Do spend time planning the phone paths, focusing on who will be calling and what they will need.
- Don't assume that the auto attendant will stay up to date. Assign a point person to oversee updates and changes.
Labels: Phone System, Small Business
Posted by RingCentral
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What kind of voice mail system does your small business have? Do you know how to access it when you aren't at your phone? Does it have a professional message? Does your system get full or can your callers always leave a message? If a new caller doesn't leave a number, can you return the call anyway?
These are all important questions to ask. While a tiny business doesn't need much, needs grow as the business does. Evaluate your needs and see if you need a hosted voice mail service. This way, your messages will be backed up so you'll never miss an important message. It will be easy to access remotely and will let you store and activate a number of messages. If you need help, for a small fee, a professional message can be recorded for you. Looking for a hosted voice mail system? Look no further than RingCentral and its comprehensive offerings.Labels: Voice Mail
Posted by RingCentral
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Most large corporations have 1-800 numbers to help customers answer questions and solve any issues that arise. If your small business has this kind of service, you will be offering more value to customers and appear to be a larger, more impressive company. However, they can also be an unwelcome expense. What you need is access to a cheap toll free number.
Fortunately, RingCentral can offer just that. In fact, the toll free numbers are so reasonable, that you can get multiple numbers to use as needed. Have different numbers on different promotional materials in order to track lead generation or create a different number for each product. However you decide to set up the phone system, you will be able to make it customized to your business so that your customers will be best served.Labels: Phone System
Posted by RingCentral
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How many phone lines do you need? For a home you may not need more than one or two, but for a business, you need many more. For this, you need a phone system geared for businesses. In addition to extensions for employees, you also may need phone lines for departments and help lines. With a PBX phone system like the one offered by RingCentral, this can be a fairly easy system to set up and customize.Labels: Small Business
Posted by RingCentral
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