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Voice Mail Message Tips

Tuesday, June 16, 2009

Most of us have tackled recording a voice mail message before, whether it was a serious message for work or a funny message at home. Asking for a name, phone number, and brief message has become second nature. But what about creating a recording for your small business? This is more than just having a way to get back to someone who called, this is the first impression many customers and clients will have of your company. How can you make sure that impression is a good one?
  • Plan the message carefully and prerecord. Preparation is the key to success. Write a script, record the message, and share it with others. Don’t publish until it’s perfect.
  • Test the entire call-in experience. Does the message make sense to all potential callers? Is the call forwarding sending calls to the right places? Do some test runs before customers start calling.
  • Considering having the message professionally recorded. No matter how prepared you are, professional equipment and actors will probably improve the message. It doesn’t have to be expensive and it can last for a long time.

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