What should you be saying to customers when they call? You may not always be at the phone to answer calls, but you can ensure that the voicemail message that is played is professional and appropriate. Ask them to leave their name and let them know that you will get back to them soon. There's no need to ask for their phone number when you use a virtual PBX system, since that will already be recorded in the call logs.
Also, if you are there to answer the calls but can't get to it right away, you can put customers on hold. The hold message can be branded for your company and offer the customer valuable information. Just don't keep them on hold for long.Labels: Small Business, Voice Mail
Posted by RingCentral
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