What happens to customers who calls your main line? Are they being sent to the right people quickly? These are things that every business needs to keep in mind when setting up a phone system. When you don't have the money or space for a full time receptionist, consider an auto attendant strategy. Here are some considerations:
- Divide the phone options by what customers, clients, and other callers will need help with or want to know, not by the organization of the company.
- Make sure customer service lines are always answered. Consider having calls forwarded if the main contact is unavailable.
- Plan ahead when creating the phone option menu. Changing it after it's implemented can be easy with the RingCentral system, but the new menu could cause unnecessary confusion for return customers.
Labels: Phone System, Small Business
Posted by RingCentral
1 comments
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1 Comments:
This is one of the best features! It great for my customers who need Internet Marketing or Website Design the call get to the right department NOW! Don't take your customers in the front door when you can take them right to the department.
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