Having an auto attendant can make any small business more able to handle incoming calls without having a full time receptionist. It can give small organizations the ability to look bigger and more professional and free up time by transferring calls to the right person so they can be dealt with in a timely manner. However, an auto attendant can also be a nuisance if it is not able to direct customers where their calls need to go. There are some dos and don'ts for setting up and managing an auto attendant that can help your company use the system to its full advantage:
- Do change the message on the auto attendant if the office is closed for longer than a weekend.
- Don't just record the message once and post it without first carefully scripting what it will say.
- Do spend time planning the phone paths, focusing on who will be calling and what they will need.
- Don't assume that the auto attendant will stay up to date. Assign a point person to oversee updates and changes.
Labels: Phone System, Small Business
Posted by RingCentral
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