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Tuesday, December 30, 2008


How easy is it for your customers to reach you? The more ways to reach your customer service, the better the consumer experience can be. One way to provide extra value and quickly solve customer questions and issues is to have a toll free number. If you post this number on the website, it can be a great way to get a hold of you when needed. You can even add a Click to Call button on the site so that customers don't even have to pick up the phone.

A happy customer is often a return customer and one that will be more willing to spread the word to friends and family. Top notch customer service via an online toll free number can be just what you need to get ahead of the competition.

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Small Business VoIP Service


Wednesday, December 24, 2008


Everyone is cutting back, unsure of what will happen in the coming year. But these cuts need to be done carefully, lest your business suffers. There are some ways to cut back without cutting service, by finding ways to get the same thing for less.

One way to do this is with small business VoIP service. By having a digital phone system instead of analog, you can lower costs but still enjoy the same service and voice quality. Look into the RingCentral business options and see how much you can get in this affordable telecommunications offering.

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Call Forwarding Over the Holidays


Tuesday, December 23, 2008


Many businesses are experiencing a slow time as the holidays roll around and some are closing for an extended period of time. However, that doesn't necessarily mean that all business will come to a halt. There may still be issues that come up. You don't want to be tied to your office for the holidays, but that doesn't mean you need to miss dealing with emergencies as soon as possible.

So how can you stay on top of your game even while on vacation? Set up call forwarding for the holidays. That way, important messages will get to you. That way you can relax and enjoy the time off without missing a step. Then you won't have to play catch-up in the new year.

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Fax Software Integration


Thursday, December 18, 2008


Like many small businesses, you may be cutting back on equipment. This may include the tried and true fax machine. Yet, if you still get or send faxes from time to time, you'll need another solution. You could find a cumbersome online service for your faxes, but you can do better for less. Consider getting fax software which is integrated into your telecommunications system.

RingCentral offers this level of Internet fax integration. When someone sends you a fax, it can show up directly in your email inbox. When you need to send a fax, you can set a time and number and the system will send the fax directly to the client's fax machine. When you view your call logs, you can see not only all the incoming and outgoing phone calls, but faxes as well, so you'll never accidentally miss a fax. And this fully integrated telecommunications solution can fit into your small business budget. Why mess with a fax machine again?

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Setup Remote Office


Tuesday, December 16, 2008


It's the holidays and employees want to be home with their families. Yet who is available if an emergency arises? Or, what happens if early in the new year there is a snowstorm and no one can get to the office? Will your business be able to navigate these pitfalls? You can if you have your employees setup remote offices.

Everyone should have the capability to work even if they cannot get to the office. Create a secure way to access email, sign into the network, and pull up documents. Have a phone tree in place so if the office is closed or people need to work from home, that information can be quickly shared. Then, you can use this alternative working situation when needed. Have someone on call in case of emergency over the holiday, able to address concerns from home if needed. Reward employees with greater flexibility, letting them work from home when necessary.

Once you have employees setup home office capabilities, you will open up options for running the business both from the office and remotely.

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Business Phone System Requirements


Thursday, December 11, 2008


When your small business has grown to the point that you need an office, it can be a time to celebrate. But it can also be a stressful time, trying to set up all the elements that an office needs. One of those needs is a phone system. It doesn't have to be overwhelming, if you just take the decisions step by step. Before being able to choose the right phone service, you need to know what the requirements of a business phone system are. Here are some thoughts:

Extensions are needed for each employee to minimize time redirecting calls.
A business phone system needs to be reliable and the sound quality needs to be clear.
The phone system must fit into the budget so that is money left for other business requirements.
There needs to be advanced functionality for voice mail and other features in order to appear professional.

This can be a difficult list for small businesses on a tight budget. However, by using a service such as the virtual PBX system offered by RingCentral, you can be sure to get everything you need for a price you can afford.

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VoIP Lines


Tuesday, December 9, 2008


You've probably heard of Voice over Internet Protocol. It's been around for a few years now. What you may not know is what this technology can do for you. If you have a home, an office, or a home office, you can be using VoIP instead of traditional phone service. You will get the same reliable phone service for lots less, as long as you have Internet access.

One of the best features is that VoIP lines are so inexpensive that you can have as many extensions as you need. A separate business line is easy to set up. An entire office's phone use can be arranged through one account that is much cheaper than traditional business phone installation.

VoIP lines cost less without sacrificing any quality or functionality, making it the perfect choice for your phone needs.

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Online Faxing Tips


Thursday, December 4, 2008


Faxes may be a little rarer since email became available, but this form of communication is far from dead. With many companies and customers still relying on fax machines, you could be missing out on business if you eliminate faxing from your business entirely. But why have a whole separate phone line and clunky machine in case a fax is sent? With online faxing, you can send and receive faxes through your computer, while the person on the other end uses a traditional fax machine. There are a few tips and tricks to keep in mind in order to send online faxes efficiently:
  • Have a cover page template – While faxes may arrive in your inbox, remember that the faxes you send will end up in a fax machine. Have a cover page with your business logo to make sure your fax ends up in the right place.
  • Check the preview – Before sending the fax, look at the print preview to make sure what will be printed out is formatted how you want. Sometimes what you see on the screen and what ends up on paper can be different if you aren't careful.
  • Add fax numbers to your online address book – This will make sending faxes that much easier in the future, particularly if you know you will be working with the recipient again. If you can't remember the fax number, past faxes should be stored in your archives, so you can always find it that way as well.

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Why is IP Telephony Cheaper?


Tuesday, December 2, 2008


The phone companies have been around for years, presumably working to perfect their services. And yet, very little has changed regarding the technology of analog phones. What has changed is how the phone lines are now used by other companies. Signals are transmitted digitally through these lines everyday to bring high speed Internet to homes and businesses.

In addition to sending information such as web pages, sound can also be sent digitally, which has paved the way for IP telephony. Digital signals take less broadband and use an existing infrastructure, thus making IP telephony a cheaper option. Therefore, you could be paying less for the same service. So what are you waiting for? Switch now to a virtual PBX system like the one provided by RingCentral.

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