Seeming unprepared or disorganized is one of the quickest ways for a company to lose business. Customers want to be able to trust a product or service and this trust is formed through professional interactions and consistency. A company that has unified messaging shows a level of organization, consideration, and professionalism that encourages this trust and helps to create a brand.
How can your company ensure unified messaging? Create a mission statement and business plan so that everyone is on the same page. Have a standard logo that is used on all marketing materials, faxes, and correspondence. Create one phone system that directs calls where they should go, even if employees work remotely. Anything you can do to present a unified front and work as a team to help customers will help the business and the brand.Labels: Phone System
Posted by RingCentral
0 comments
One of the hurdles to switching over to a VoIP system as opposed to a traditional phone system may be thinking you need to invest in special equipment to make the switch. However, making the move to Voice-over Internet Protocol is easier than you imagined.
You don’t need any special VoIP phones and you don’t need to go through a complicated installation process. Installation is quick and easy and RingCentral offers a complete VoIP phone system that will work with all your current office phones. There’s no need to change anything. In fact, it will work with your existing cell phone and home phone, too. Apart from all the convenient features and low bill, you won’t know you’ve switch services at all.
The VoIP system can incorporate any phone you want it to in any location. Offices halfway around the world can be reachable through a local extension. You can set up your new VoIP phone system however you want so that it’s custom configured for your business.Labels: Digital VoIP, Phone System
Posted by RingCentral
0 comments
You may be staying home to be environmentally friendly or the job might just not require being at the office. No matter why, setting up a telecommuter office has become a popular choice as technology improves. For such an arrangement to work out for any business, both parties must recognize potential pitfalls and work to make the arrangement a success.
Employee
The telecommuting employee needs to stay vigilant regarding communication. Emailing, phone calling, and instant messaging are all good ways to stay in the loop. Setting up a phone system that is integrated with the office, which allows coworkers to reach you through a regular office extension, is a great way to keep miscommunication to a minimum. Frequent visits to the office, if possible, can also increase office cooperation.
Employers
Having telecommuting employees can be valuable for a business. Consider letting employees telecommute, even if it's only a few days a week. Savings can add up when you figure in days you aren’t paying for electricity at the office. And it can mean that you have a smaller office space to rent. However, it does take preparation. Make sure you plan out how telecommuting will work before employees set up home offices. If everyone's on the same page, there will be fewer snags down the road.Labels: Phone System, Small Business
Posted by RingCentral
0 comments
Not all work has to get done in the same place. In fact, there are many advantages to having a remote office, whether it's an employee with a home office or another branch of the business located elsewhere. This can be an opportunity to expand customer service operation hours or make contacts in a new business area.
When setting a remote office, your business should still work as a single entity and maintain a standard of work. Even though you are in different locations, the customer never needs to know that unless it offers a factor of convenience to them. This means having open communication between the offices and perhaps even being part of one phone system. This can be done through a virtual PBX phone system.
Once you're all on the same page, leverage the advantages of a second, or third or fourth, office. Add the new branch to your about us page and marketing material, letting clients and customers know you have a larger presence than they may have been aware of. Let potential customers in the new area know you have a local office. Also, a remote office can be in a less expensive rent area, saving you money as your company expands.Labels: PBX, Virtual Office
Posted by RingCentral
0 comments
Last week we tried to explain what a virtual PBX system is; now it’s important to clarify what it can do.
First and foremost, the greatest advantage of a virtual PBX system is that it’s a boon in helping you—and your business—be self-sufficient. When you’re running a small business, the idea is to be able to take up responsibilities that you would normally outsource to other employees. With a virtual PBX system, rather than hiring a receptionist to field calls and transfer them over to specific positions, you can receive all calls on separate lines that nonetheless are automatically directed to wherever you happen to be. This addresses the other big advantage of a PBX system: convenience. A virtual PBX system doesn’t force you into the confines of an office—it directs calls to where you want them to go. Additionally, if you’re busy with something else, you can always route the calls to an answering machine and any missed calls are logged on your computer. The computer is an essential element; it provides a centralized—and yet vast—space where your calls and phone features can be organized.
However, an equally significant factor is cost. Small businesses have the advantage of low overhead and flexibility, just like a virtual PBX system, which is on the whole cheaper than a hard line PBX system. When cost is factored in, the decision will certainly be less difficult to make.Labels: PBX, Small Business, Virtual Office
Posted by RingCentral
1 comments
|
