There are times when you won't be able to answer a call as soon as it comes in. Whether the call is being transferred or delayed, sometimes a caller needs to be put on hold. If the line is silent, a caller may assume the call was disconnected and might hang up. However, if you have hold music or a hold message, it can make your business look more professional, give you an opportunity for branding, and keep customers on the line until you can answer the call.
How do you figure out your hold music choices and set up the system? First you have to decide what message you would like to convey. A cutting-edge startup might want trendier song while an insurance company would look for something more conservative. A radio station would probably want to play the genre of music that is its on-air focus.
Whatever hold music you choose, be sure you include a message letting customers know their calls will be answered soon and you want to hear what they have to say.Labels: Phone System, Small Business
Posted by RingCentral
0 comments
Comment Policy
We want to hear from our customers as well as small business owners looking for telecom solutions, so please feel free to leave comments on the RingCentral blog. Comments are posted by approval only to ensure they are relevant and inoffensive. If there are comments that can best be addressed by customer service, we ask that you please submit them through our contact us page instead. Customer service items submitted here will be forwarded on to the appropriate parties.
Post a Comment
0 Comments:
|
