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Auto Attendant Setup

Thursday, November 6, 2008

Many businesses have an auto attendant to answer calls. This leads people through a menu of options to direct their calls to the right departments. In some companies, this is as easy as having a phone directory listing a handful of employees. In other organizations, the auto attendant setup can be more complex. Anticipating callers needs can help you best manage calls and create an auto attendant that will be the most effective.

Who will be calling?
Whether you have customers with questions, suppliers asking about delivery schedules, or clients looking to get in contact with you, someone will be calling your business. This might mean setting up the auto attendant to have a path for customers and a path for business operations calls or it might mean having a direct 1-800 number for customer service. Give thought into how to direct the different people who will want to talk to you.

What will the calls be about?
Will callers want to be reminded of their account number? Identify your most frequently asked questions or reasons for calling and make it easy to to get those questions answered. This will save time and effort, leaving you free to answer more pressing calls.

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