As a small business owner, you need to be accessible at all times. So what happens if you find yourself without your phone? Let’s say, for example, you lose it. Well, thanks to modern technology, a lost cell phone doesn’t have to mean missing an opportunity to make money.
Say you are in a bar, a taxi, or even traveling in a remote part of the world. You reach into your pocket to discover your trusty cell phone, smartphone, or PDA, is not there! Your nerves kick in, making it difficult for your mind to think clearly about what to do. Thankfully, this scenario does not have to result in a complete shutdown of your business communications. With RingCentral, for instance, you can seamlessly reroute calls in mere minutes to any of your other numbers without the caller ever knowing of your unfortunate situation. With a simple phone call or click of the mouse, you can route calls to a colleague or any of your other numbers, so you never miss a beat.
Not to mention that if all your numbers are with RingCentral, you are covered in any emergency. You stay in constant contact because you’re using a virtual phone system that is secure and always on.Labels: Call Forwarding, Digital VoIP, Phone System
Posted by RingCentral
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Tis that time of year again, when the holiday season is in full swing and many offices will be closing to celebrate. Holiday office closures usually happen the week between Christmas and New Year’s. While it's great to have some time off to get into all the festivities, as a small company, you also want to make sure no business falls through the cracks.
During these times, many business owners feel nervous that if they close their offices, employees will not check their messages and important business calls might never be returned. At the same time, business owners want to reward their employees by giving them time off. It’s a dilemma, but can be easily remedied if your company has incorporated a virtual phone system into its telephonic infrastructure.
RingCentral has a suite of virtual PBX phone system offerings that can take care of business when your office is off for the holidays. Your RingCentral service comes loaded with features such as call forwarding, online fax, customizable recorded greetings, sophisticated answering rules, and message alerts that notify you via email or text message in real time when you get a call or fax. In just minutes, you can set up your entire office's phone system to seamlessly forward calls to you while you’re gone.
The system is also equipped to take a detailed call log, so you know what's going on. Even if you choose to keep all your employees call-free for the holidays, you can still alert your callers with a customized greeting about your office closure and keep their numbers, times they called and any messages they left handy with the call log. That way, when you and your employees return in the New Year, catching up is a breeze.
Finally, you can have a happy holiday knowing you haven't missed out on any business opportunities and that those who call you will be greeted in a professional and diligent manner.Labels: Call Forwarding, PBX, Phone System
Posted by RingCentral
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Have you ever considered that your company phone system can be used as a marketing tool? For instance, think about all the time you spend on hold while calling various businesses. At these vulnerable moments, the companies you are calling have your undivided attention. In this same vein, you can put your company’s hold time to good use when clients and customers are calling you!
A perfect way to take advantage of this opportunity is to customize your hold music or create unique messaging to play while callers are waiting for a live voice. With our service, Music on Hold allows you to play periodic customized company announcements, alerting customers to specials, sales, or product information. Even if you don’t have a special about which to inform your clients, you should use any occasion to get your company’s central messaging out. This not only helps to brand your company, but also gives your answering system a professional feel, allowing you to be more successful in the future.
Hold music is just one of the many features included in our virtual phone system. To learn more, please go to our features page.Labels: PBX, Phone System, Voice Mail
Posted by RingCentral
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When you're setting up your small business' telecommunications infrastructure, you want to make sure it's efficient and accountable. Voicemail is one tool that helps you keep up with customers by having a record of correspondences, but sometimes that is not enough. A call log, which is a complete record of all your incoming and outgoing calls, provides the most comprehensive summary of your company’s telephonic communication.
You might be thinking, "Why do I need that?" The truth is that even with a handful of employees, you might still find it difficult to keep track of calls. A call log helps you easily see a categorized list of all calls and faxes, which will help you keep track of your transactions, expense reports, billing, and business metrics. With RingCentral Call Logs you can search calls or faxes by date range, type of call, incoming or outgoing, and phone number.
For ultimate convenience, you can email your call logs, view extensive archives, and download them into Microsoft Excel® for analysis. This means you never have to miss a sales opportunity just because someone didn't leave their phone number. It’s all in the log!Labels: PBX, Phone System
Posted by RingCentral
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As a growing small business owner, being bombarded with lots of complicated options for building your office's infrastructure can be frustrating. The ideal would be to have a computing system with an integrated phone system for ultimate compatibility, convenience, and efficiency but business owners often get bogged down by multiple systems that don’t work in harmony.
With a virtual PBX phone system from RingCentral, you can avoid the worry of installing complicated hardware and take advantage of integrating your phone system with Microsoft Office and Outlook. This integrated phone system will fit seamlessly into your operating system, making your office's infrastructure streamlined, affordable, efficient, and easy to use.
Make calls directly from Outlook, receive faxes and voicemail in your Outlook inbox, and get numbers from your Outlook contacts. Send faxes directly from Word, Excel and PowerPoint with just one click of your mouse to dial any number in your contact list.Labels: Digital VoIP, PBX, Phone System
Posted by RingCentral
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In this day and age of spam calls, telemarketers, and automated mass calling, it is essential for any startup or small business to screen calls. After all, you protect yourself online with pop-up blockers, anti-virus software, and spam filters. Protecting your phone lines should be no different.
Have complete control over who can reach you, wherever you are. Whether that’s on your wireless device, landline, or digital VoIP phone. With RingCentral, before your call is connected, the name or number of the caller appears on your phone’s display or your computer's Call Controller so that you can always see who is calling. You can also have a recorded prompt ask the caller to state their name, which you hear through your computer speakers or phone. This feature puts you in control over prank calls, spam, or misdirected calls.
Accept, reject, or send the call to voicemail as you please. Set it up the way that works best for you, with options to block callers using Caller ID or define your own list of allowed phone numbers. Call screening with RingCentral is even advanced enough to let you reply with text-to-audio, which makes it possible for you to type a reply that is then translated to audio and read to your caller by a computer-generated voice.Labels: Digital VoIP
Posted by RingCentral
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As a small business or multi-location company, you already know that having a local presence is key for relating to your clients and offering top notch service. Having a local number for people to reach you can help create that local presence for your business by making it cheap and easy for clients to reach you in a familiar way.
Being a slave to whatever numbers the big telephone companies assign to you can end up costing your business certain clients and doesn’t give you the freedom to expand wherever you want to do business. With a virtual phone system from RingCentral, you can live or work in one city and get a local number in another. You choose the area code(s) that fit your business goals the best, from a selection of over 90 area codes.
The savings of having a local number can add up for both you and those who are trying to reach you. RingCentral's rates are as low as 3.9¢ per minute, with no double charging for forwarded calls, free calls for voicemail, and an online call manager to react to calls as they come in. Route incoming calls to any phone worldwide without having the caller charged beyond their normal local charges.Labels: Fax Service, PBX, Toll Free Number
Posted by RingCentral
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Call forwarding may seem like the simplest of telephone system functions, but this old standby is being updated for today's fast paced global business. Today's professionals are not chained to their desks and often have multiple communications technologies that they use regularly. One of them is call forwarding, which can now reach you wherever you are.
With RingCentral, for instance, you can route callers to your cell phone, smart phone, landline, office phone, or to other mobile employees, partners, and more. These sophisticated call forwarding features allow you to seamlessly direct calls to the people who are meant to receive them. You can set up options for each extension to deal with incoming calls according to different times of day, different numbers, and area codes.
There are two advanced features called FindMe and FollowMe. With FindMe, you can route calls to several pre-set phone numbers simultaneously or in sequence. FollowMe is priority routing to one phone number. All call forwarding works with toll free numbers, call screening, and Caller ID for ultimate convenience.Labels: Call Forwarding
Posted by RingCentral
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Voicemail service is a basic telecommunications feature that every business needs in order to keep up with clients and respond to inquiries with professionalism. But as the current business environment becomes more fluid, mobile professionals are using cell phones, smart phones, IP phones, landlines, and PCs to communicate. This diversity means people can reach you better, but also creates a dilemma when trying to keep track of all the messages on the various devices. Voicemail systems should keep up with you, not the other way around.
The RingCentral voicemail system allows you to route calls from all of your cell phones, landlines, and other devices into one voicemail box. This eliminates the need to check multiple message lines and frees up your time. Receive your messages from anywhere in the word via email or phone. To forward a voicemail you have received to coworkers, simply forward the email. Staying on top of customer inquiries has never been easier; especially, with all these advanced features:
Labels: Voice Mail
Posted by RingCentral
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What could possibly be easier than making a phone call? Not even picking up the phone or dialing, of course. Well thanks to the Internet and virtual phone systems, we no longer need to stress our finger with seven digits to dial, now you just need one click to call. It is the ultimate in ease and convenience for you and those with whom you do business.
Click to call is one click calling right from your PC. Click to call makes it easy for anyone, wherever their location, to reach your business for free with just a simple click of their mouse. This innovative service completely eliminates hold time for those who call you! They are simply called back when you answer, at no cost to them.
Every RingCentral Online plan comes with RingMe, a feature that allows visitors to your website and email recipients to call you with the click of a mouse at no cost to them. RingMe is a button icon or text code to embed in your Web site, email signatures, online ads or any other online document. When your customers or clients click on the icon, they are prompted to enter their phone number, then to click the Call button. When you answer their call, they are called back on the phone number they have provided. You will also have the ability to screen all incoming calls and route the calls to employees or voicemail boxes.Labels: IP Phone, Phone System, Small Business, Virtual Office
Posted by RingCentral
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When you're a small business owner, it is important to use the Internet to its fullest capacity for savings on business communications. VoIP (Voice over Internet Protocol) is Internet calling that can save you lots of money. Business VoIP makes it possible to call people with both traditional and Internet phones without paying the fees associated with a standard phone service. Internet phones are just as reliable as traditional lines and some services also come equipped with all the features you want and need for your business telephone system.
An example of such a service is our very own DigitalLine™, which upgrades your RingCentral virtual phone system, allowing you to place and receive calls using your broadband Internet connection. You can use this business VoIP service on any extension, see all calls in a Call Log, and use answering rules to route calls to different phones according to day, time, and Caller ID. VoIP is as easy as using a traditional phone, and has all the same features and more. You can answer and place DigitalLine calls using:
There are three DigitalLine plans, so you can choose the one best suited for your calling needs. Business VoIP will save you money over a traditional phone service, whether you call a lot or a little. Call anywhere in the world for a low rate with unlimited inbound calls and reach your customers more efficiently.Labels: Digital VoIP, Phone System, Small Business
Posted by RingCentral
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Whether you are growing a small or private business, you want to make it easy for possible customers and clients to reach you. Having a toll free number for your business provides a professional feel, continuity across your company if you employ telecommuters or have multiple offices, and an enticing free way for customers to reach you.
Toll free 800 numbers are not a new device to bring in business, but today they have new capabilities with global reach. With RingCentral you can choose from an 800, 888, 877, 866 or vanity number. Your toll free number comes with advanced telephone and fax features without the cost of an expensive PBX phone system.
For a rate as low as 3.9¢/min, with no double billing for domestic forwarded calls, your toll free number comes with an online call manager to answer calls, click-to-call, and the ability to add as many numbers as you need. Route calls to your business, home, mobile or any other phone worldwide for no additional charge. The benefits continue with custom hold music, a dial-by-name directory, and toll free fax service.Labels: Toll Free Number
Posted by RingCentral
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Fax machines are those big old tired machines that sit on desks, jamming and running out of ink just when you need them the most. And despite technology’s advancements in the past 20 years, we can't seem to get rid of them. The truth is that they are still the best option for some business transactions and thus remain essential for the workplace. Every small business needs a fax system. Wouldn’t it be great if there was an alternative to the dinosaur version? One that saved you money, space, and time so that your small business could stay cutting edge?
The Internet is now making this dream a reality. With the right service, there is no need to have a fax machine anymore. That means you don’t have to wait by your machine for transmissions to come through or tie up any phone lines. You can get your faxes straight to your email or even to your smart phone wherever you are.
This time and money saving service is provided by us here at RingCentral. Our Internet Fax, included with every RingCentral account, allows faxes to be sent and received from Microsoft Office, email, or your phone. Free fax software gives you a professional look by allowing you to electronically sign and edit faxes, and custom design cover sheets. You can send faxes quickly from any Microsoft® Windows application, block junk faxes, attach documents, and customize cover sheets.
The savings really add up. Faxes start at just 3.9¢/page in the U.S. We also offer low international rates. Combine these minimal costs with the fact that you don’t have to invest in a machine, and you just saved yourself thousands.Labels: Fax Service
Posted by RingCentral
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Small businesses have some advantages to larger corporations. For instance, managers can quickly respond to the market and the needs of their employees much faster than any conglomerate. Yet with every upside comes a downside. Small businesses face some unique dilemmas that often come in the shape of dollar signs. After all, operating a business costs lots of money. You may find yourself approaching one big crossroads when it is time to adopt a professional phone system, which traditionally costs upwards of $10,000.
Why the large cost? A private branch exchange (PBX) system is hardware that allows you to dial internal extensions, route calls, forward calls, have an auto phone attendant, and more. But with it, comes the purchase of pricey hardware, installation, and maintenance.
But don’t feel daunted! There is an easy way to circumvent these costs by subscribing to a virtual PBX service from RingCentral. You can get all the benefits of a traditional PBX with none of its responsibilities, maintenance, and investment costs. There are even some unique benefits to a virtual PBX, including:
Labels: Call Forwarding, PBX, Virtual Office
Posted by RingCentral
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The first step in establishing your office should be a business phone service. Whether you are setting up your headquarters, a remote office or both, being able to communicate with your staff, no matter where they work, is essential. In addition, you want potential clients and business partners to view your company as a professional entity. Just think about it. One of the two ways you will communicate with either party is through email or by phone, and if the latter does not depict a professional persona, you might be putting the success of your business in jeopardy.
What does it mean to have a business phone service? Certainly, it's not a jumble of different phone numbers and voice mails. The key is to have a cohesive platform in addition to other features, such as toll-free 800 numbers.
A phone system doesn't just help with sounding professional, but it can also translate to cost savings for your company. With RingCentral, for example, you can turn all internal company calls into local calls, meaning you can get local phone numbers for all your employees no matter where they are. Also, you can enjoy the benefits of call logs, voicemail service, Outlook integration, online fax service, international calling, call forwarding, and call transfers to cell phones. You get the perks without the high price tag.Labels: Phone System, Small Business, Toll Free Number
Posted by RingCentral
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