Aside from being a reliable communication system, you can
also use your RingCentral Office or Mobile account to get more clients. Here’s
how:
·
Call logs. RingCentral catches all the phone
numbers of your callers, giving you a list of prospect customers you can follow
up on. All calls received are recorded, together with information such as time
and date of call and duration. Call logs are accessible online by logging in
with an account number and a password.
·
Call Controller. The Call Controller is
exclusive to RingCentral subscribers, providing users with a softphone
application they can use to instantly make and receive calls right on their
desktop computers. It also gives users access to the call logs and call
management settings. With the Call Controller, your computer turns into your
whole phone system. You will be able to entertain more callers who can turn
into paying customers.
·
Affordable toll free number. You can now afford
a toll free number with RingCentral Office or Mobile. Pricing plans are very
affordable, and you don’t need a complicated on-premise system just to manage
the high call volume. Call minutes are also priced much lower than traditional
toll free systems, so that even the smallest home business can afford having a
professional toll free number backed up by a professional phone system by
RingCentral. Labels: 800 number cell phones, Call Controller, RingCentral
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As a business owner, you should never be stingy when it comes to giving gratitude to customers who continue to support your business. Thank them by giving them an improved customer service through the powerful RingCentral business communication suite.
Call Controller Manage calls more easily from the RingCentral Call Controller, a desktop application that is free to download for all Ringcentral subscribers. Through it, you can: Make and receive calls;
Modify call routing rules;
Monitor calls and messages as they happen in real time;
Change and update auto-attendant and voicemail greetings; and
Send and receive Internet faxes All these features lessen the time it takes for you to provide excellent customer service. It is efficient and easily accessible, enabling you to give what each of your customers deserve – quality service.
IP Phones RingCentral provides users with only the best IP desk and conference phones in the industry. These are all equipped with one-touch commands that are commonly used in VoIP phone systems. Simply plug them to your Internet connection and start making and receiving calls.
RingCentral for your smartphone If you mean business, you should provide customer service to clients regardless of whether you are in the car or in your office. RingCentral understands that, and so it has created the perfect companion for the business owner who’s on the go, the RingCentral Mobile app. It’s like your whole phone system in your smartphone – make and receive calls with your business number, read faxes, listen to voicemail messages. It is a highly effective tool that will help you communicate to your customers that you value them highly. Labels: business phone service, Call Controller, IP Phone
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Web-based call management. Don’t you sometimes feel limited by your office phone? New PBX systems now feature call management dashboards which can be accessed online. Upon login, users can monitor existing calls, extension numbers, voicemail messages and Internet fax documents. This provides more control on communications. Enhanced voicemail. You need so much more than a voicemail number. RingCentral provides users with professional voicemail greetings that will help you communicate your company’s brand and credibility in the industry. Virtual extensions. Have more streamlined communications within your team by assigning virtual extension numbers to each key person or department. Choose which RingCentral plan can accommodate the number of extensions you need, and upgrade your plan as you grow. Since the extensions are virtual, it means that you don’t have to buy phone units and have them installed in your office. Calls to extensions are instead routed to whatever phone they use and based on the call routing rules that your employees create. Internet fax. A complete PBX package recognizes the need for an intelligent faxing capability. When you subscribe to RingCentral, not only will you have your own toll free or local number, but you will also have the ability to use your number to send and receive faxes. Documents arrive in your mailbox as digital files that you can save in your local folders. This improves file handling, and also slashes communication costs significantly. Labels: business phone service, Cloud-based PBX, Fax Service, RingCentral, Voicemail, VoIP
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If you still haven’t huddled with your team and laid out new plans for the year, then you should do it now, while everybody is in high hopes about the incoming year. Harness everything you have, from your website to your phone system, and of course, your team of employees. Here are some tips that can help you jumpstart the New Year: More online presence Get everybody involved in this. Have them talk about your company, product or service using their personal social media accounts. This will increase awareness and will also significantly improve your brand. Why not create a social media team that will take care of promoting your business in various websites? Create accounts for your business, where people can easily be informed of product updates or promos. Better communications Improving business communications should be your goal year after year. After all, the available technology just gets better and better, so why not maximize all the tools that you can? Achieve better customer service by strengthening your team and by using an advanced phone system with intelligent call routing. Your phone system need not be expensive, though. With VoIP systems, high call volume does not translate to expensive call costs. Upskilling Train your employees to become better professionals. After all, your company is but a reflection of the people in it. Conduct trainings, give and get feedback, and work on areas that need improvement. Enlist everybody in your goal of becoming more successful this year, and make it a point that your team also experiences the success that your company gets. Labels: answering rules, business phone service, Cloud-based PBX, Digital VoIP
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As the New Year draws nearer, businesses are also gearing up
for new competition and new goals. What do you want to achieve for your
business? Whatever your goals are, you need strategies to ensure that these
goals become realities. Here are some tips:
·
Launch a new campaign. Towards the end of the
year, prepare a marketing campaign that will turn in more customers and
increase your profit. Utilize everything you have – your website, your phone
number, your products. Have everybody contribute with suggestions for the
campaign to jumpstart the year with a unified team.
·
Get a toll free number. If you still haven’t got
a toll free number for your business, it’s high time you get one. It’s a highly
effective tool you can use to market your products and to project a more
professional image to your clients. As long as you use your toll free number
with a strong phone system, you can count on it that you’ll see significant
improvements in your numbers.
·
Refine communication paths. Design a more
unified communication system among your team. For instance, define business
hours, or assign extension numbers only to the appropriate people. Too much
clutter in the form of call routes and number of extensions can cause confusion
instead of better flow of information. This is much easier to achieve with a
VoIP system, however, since all you need to do is configure everything from an
online account. If you are using a traditional PBX, you would need to get
technical assistance, and it may take longer before you get the system that works
best for you. Labels: business phone number, Call Forwarding, Cloud-based PBX, PBX, phone service, Phone System, RingCentral
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The fate of any business is dependent not on a sole factor, but on different aspects that contribute to the direction it takes. That said, it is important that you sit down and think of business strategies that every department should undertake. Start with your business communications. · Is it used for customer service? It better be. Although you can use email and social media to address some customer concerns, a phone call gives a more instant response and a more personal approach. Project a customer-friendly image by opening up your office phone for their queries. · Is it accessible to all employees? Not only should you enable customers to call your company phone, but your employees should also be able to use it freely. A VoIP system can accommodate the number of employees you have right now and give them one extension each. Call costs are also very minimal, with worldwide reach for calls and faxes. · Can it be expanded? If you don’t want or expect your business to grow, then you can perhaps manage with your existing landline. However, if, like any other startup, you want to see your company achieve success after success, you need to make sure that your communications system has room for growth. You should easily be able to add or remove extensions, regardless of their location. · Can it also be used in marketing? It would be great if you can also use your communications suite to market your products. Use features such as custom greetings, messages on hold and even a toll free number to promote your products and services, and to make your business more well-known among your target customers. Labels: business phone service, Digital VoIP, Toll Free Number
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How are things looking? Is your business in for success, or
are you still striving to meet your targets and make profit? Answer the
following questions and see if your business falls short in some key areas.
·
Are your products saleable? A market analysis
will tell you if what you have to offer will sell, and how much can you sell.
Based on your location, your target market, as well as the competition, you
will be able to evaluate the different factors that points to whether or not
you are earning much, earning little, or not earning at all. Also, you have to
check the quality of your products and how it fares against competitors’.
·
Do you provide good customer service? For a lot
of people, customer service is at top priority. It is such a big deal to some
that they would not purchase a product if after-sales service is not top-notch.
If your products require follow-up service (gadgets, tools, etc), make sure
that your customer service is in place and is working properly. Have a reliable phone system set up with customer care representatives who are equipped to address customer concerns.
·
Are your products priced right? This does not
necessarily mean that you should price your products way low. There is a
disadvantage to doing that. The price you give your products or services may be
reflective of their quality. It will give an impression to customers, so make
sure you fall on the right price. If you price it too high though, you may not
get any customer at all.
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